phgreat Privacy Policy

When you register and use phgreat, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect transactional data such as deposit amounts, withdrawal requests, betting history, and account balance records to maintain accurate financial records for your account. Technical data is gathered automatically when you access the platform, including your device type, browser version, IP address, and session timestamps, which help us detect unusual activity and improve platform performance. If you contact our support team, we retain records of those communications to ensure continuity of service and to resolve any disputes that may arise. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance.

Your personal information is used primarily to create and manage your phgreat account, process deposits and withdrawals, and verify your identity in line with applicable Philippine regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — we do not use your contact information for unsolicited marketing without your consent. Betting and transaction history is used to calculate VIP tier status, apply cashback credits, and generate account statements that you can access through your dashboard at any time. Technical and usage data helps our team identify and resolve platform issues, optimise the mobile experience, and ensure that the platform remains stable and responsive for all users across the Philippines. We may also use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify any individual user. Where required by law or by a regulatory authority, we may use your data to fulfil legal obligations, including anti-money laundering checks and responsible gaming assessments.

phgreat does not sell, rent, or trade your personal information to any third party for commercial purposes — this is a firm commitment we make to every member on our platform. We share data only with trusted service providers who assist us in operating the platform, including payment processors, identity verification partners, and fraud detection services, all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose personal information, we will comply with that legal obligation and, where permitted, notify you of such a disclosure. If phgreat undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with advertisers, data brokers, or any entity whose primary purpose is the commercial exploitation of personal information. Any third-party partner who receives your data is subject to strict data processing agreements that limit their use of that information to the agreed purpose only.

Your personal data is stored on secure servers with access controls, encryption at rest, and regular security audits to protect against unauthorised access, loss, or disclosure. We retain your account information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws governing financial records and gaming operations. Transaction records are typically retained for a minimum of five years following the date of the transaction to comply with anti-money laundering regulations and to resolve any potential disputes. If you request the closure of your account, we will deactivate your profile and cease active processing of your data, but certain records may be retained for the legally required retention period before being securely deleted. Data that is no longer required for any legal, regulatory, or operational purpose is disposed of securely using industry-standard deletion methods. We review our data retention schedules regularly to ensure that we are not holding personal information for longer than is necessary or proportionate.

As a registered member of phgreat based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. You have the right to object to the processing of your data for purposes beyond those described in this policy, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the help centre available when you are logged in to your account.

phgreat uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across your devices. Session cookies are temporary and are deleted when you close your browser; persistent cookies remain on your device for a set period to remember your login state and platform settings between visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Analytics cookies help us understand how members navigate the platform so we can identify areas for improvement and optimise the mobile experience for users across the Philippines. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. By continuing to use phgreat after being informed of our cookie practices, you consent to the use of cookies as described in this section.

phgreat reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered members via the contact details on file or through a prominent notice displayed on the platform before the changes take effect. The effective date at the top of this page will always reflect when the policy was last revised, so you can easily identify whether an update has occurred since your last visit. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes, our support team is available through the help centre in your account dashboard.